Support
reach an expert on:
0844 544 9553
reach an expert on:
0844 544 9553
I'ts well known that the sheer power of Drupal and Magento makes these deployments resource hungry so mwa Digital applies skill and time to optimising every Website we launch for speed and reliability.
There is obviously no point in doing this if your Website isn’t continuously maintained to maximise performance and if you can't carry out content management tasks with ease.
mwa Digital provides a comprehensive Technical Support package with three key components:
CMS (Content Management Systems) provide freedom for clients to manage Website content on demand and remove the need to pay agency fees to make regular updates.
However, the tremendous power and feature richness provided by CMS such as Drupal for larger Websites and Magento for dedicated E-commerce Web Design comes with an initial learning curve.
mwa Digital provides CMS support for any team member to help you resolve queries quickly, improve learning speed, remove frustration and avoid mistakes in the early stages.
We operate between 6:00 and 22:00 GMT which means we can respond quickly to support overseas staff requirements from Australia and the USA where required.
Website reliability, performance and continuity are mission critical requirements.
Website errors and Website downtime can occur without warding so mwa Digital takes a preventative Technical Support approach in three distinct areas:
Security Support deals with the monitoring of your Website and protection against damage caused by Malware or Virus attacks.
Features Upgrades deal with automatic updates of specific features that mwa Digital develops as part of its continuous improvement strategy.
Many of these upgrades help existing features perform in an improved manner whether this is better usability, faster actions, or a combination of both.
Typical examples of features upgrades are:
Technical Upgrades deal with the frequent automatic updates to system code or versions.
Drupal and Magento open source platforms are systematically updated throughout the year with improvement to key areas such as speed, usability and security.
The same applies to the Microsoft .NET framework. When these updates are not taken advantage of, Website performance can gradually deteriate and the risk of security breaches increases rapidly.
We make sure you have instant access to valuable How-To’s as well as a record of every Technical Support request and its associated solution.
MYmwa is mwa’s Client Collaboration Centre. It’s a powerful Open Atrium Intranet that’s introduced as early as the pitch and proposal process so you can get a flavour for the way we organise our business.
The Case Tracker, Blog, information and document repository grows throughout the project build process and is then used for Technical Support management.
It’s a single system that grows with our clients throughout the lifecycle of our relationship.
Give Us 30 Minutes Of Your Time To See How We Can...
...Increase Website Visitors, Engagement and Conversions, and if for any reason you're not impressed, we'll pay for your time.
mwa Digital is an established Web Design Agency based in Hampshire, working closely with a global client list to build trust, integrity and leading reputations in their markets.
Our Web Design Experts and Online Marketing gurus have delivered over 400 projects since 1991. We are a results-driven, time & task focused company, dedicated to providing our clients with accountable tech-savvy solutions in a creative environment.
We help companies reach further into their markets and convert more of the audience into customers.
We plan, design and build engaging Web sites, we develop and deliver Online Marketing Strategies, and we provide business consultancy for the digital age.
Our digital skills, expertise and proven methodologies improve efficency, drive sales, and streamline communications.
We can quickly identify the opportunities to help your business grow through a more effecient use of the digital channel.
We talk in plain English and won’t try and baffle you with geek-speak.
For an overview of your current position and an indication of the gains we can help you achieve, submit a Call Back Request, ring on 0844 544 9553 or send a message from the Contact Us page.
